| We at SmartFeed realize that you have a need for on-going support. When you make a purchase with us, this entitles you to unlimited setup support and through the first 30 days, unlimited support for use of the program. After the initial 30 days, support is available on a per case basis. While we will make every effort to answer all questions in a timely manner, we can not guarantee that you individual problem will be solved within 24 hours. We politely ask you to check our FAQ's, help menus and support forum first. When contacting us by Email, Identify the problem clearly, along with your name and your login id. If you do not, it can and usually does, significantly increase the amount of time for a resolution. Include the exact text of any error messages you received and attach screen shots to your email if need be. Spam filters may block responses from our support technicians, be sure to monitor any spam filtering software to receive an email from "SmartFeed Support". The SmartFeed support team are available through our troubleshooting ticket system. To submit a ticket, click here. |
Support Policy